Privacy Policy

ATS Accounting Taxation Services is committed to protecting your privacy and handling your personal information responsibly and securely.

This policy explains how we collect, use, disclose, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information when you:

  • Contact us via our website, phone, or email

  • Engage us for tax, accounting, or business services

  • Subscribe to updates, complete forms, or attend meetings

This may include your:

  • Name, address, email, and phone number

  • Tax file number (TFN), ABN, and financial information

  • Employment, income, and business records

  • Any other information relevant to providing you with professional services

We only collect sensitive information (such as TFNs) when necessary and with your consent.

2. How we use your information

We use your information to:

  • Provide tax, accounting, and business advisory services

  • Communicate with you about your enquiries or services

  • Meet our legal, professional, and regulatory obligations

  • Improve our website, services, and client experience

We will never sell your personal information.

3. Disclosure of information

We may share your information with:

  • The Australian Taxation Office (ATO) and other regulators as required

  • Professional advisers, contractors, or service providers who assist us in delivering services (e.g. IT, software, or bookkeeping support)

  • Other parties when you have provided consent, or where required by law

4. Data storage and security

Your information is stored securely in physical files, cloud services, and accounting/tax platforms.
We take reasonable steps to:

  • Protect your information from misuse, loss, or unauthorised access

  • Limit access to staff and contractors who require the information

  • Keep systems updated with security patches and encryption where possible

5. Access and correction

You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate. Please contact us (details below) and we will respond within a reasonable timeframe.

6. Website and cookies

Our website may use cookies and analytics tools (such as Google Analytics) to improve performance and understand visitor behaviour. These tools may collect data such as IP addresses, browser type, and time of visit. You can manage cookies through your browser settings. Use of our website is also subject to our Terms of Use.

7. Direct marketing

We may use your contact details to share relevant updates, newsletters, or service information. You can opt out of these communications at any time by using the unsubscribe link or contacting us directly.

8. Complaints

If you believe we have breached your privacy, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact us

For questions or privacy-related requests, please contact:

ATS Accounting Taxation Services
Lower Level, Robina Town Centre, Gold Coast QLD
Email: admin@atstax.com.au
Phone: +61 450 090 260

10. Updates to this policy

We may update this Privacy Policy from time to time. For related information, please also see our Terms of Use.